Director of Operations

Remote | Director level We’re a fast-growing technology company with several product lines and businesses, expanding across Asia Pacific. We’re hiring an AI-native Director of Operations to build and run delivery for our technology-enabled services, including AI data operations and recruitment operations. Your job is to turn client commitments into an operation that runs reliably and gets better as demand grows. This is a senior role with real operating responsibility. You’ll work directly with the founder and alongside delivery, product and engineering. Expect incomplete information, shifting priorities and decisions that can’t wait for a perfect plan. The problems you’ll solve A few scenarios to illustrate the judgement we need: • Two priorities need the same people in the same week. You weigh the impact of each, make the call, and explain the trade-off to everyone affected. • A client doubles volume with two weeks’ notice. You rework capacity, decide where quality checks matter most, and commit only to what can actually be delivered. • Work keeps falling through the gap between multiple teams. You fix the handoff yourself, then redesign the process so it doesn’t break again. These are examples, not a fixed project list. What you’ll own • Delivery operations end to end, from confirmed brief to reliable output on the agreed date • Capacity planning: matching people, tools and timelines to demand, and flagging risk early • The workforce pipeline: how people are sourced, qualified, onboarded, allocated and managed • Quality: clear acceptance criteria, proportionate review and audit, and steadily less rework • Operating metrics that show throughput, quality, cost and where work gets stuck • Process and automation: AI-native workflows built with agentic tools such as Claude Code or Codex, with human judgement kept where it counts • Playbooks and people: turning what works into repeatable practice, developing the leads who run it, and shaping what product and engineering build next What you bring • Proven operating ownership. You’ve personally launched or substantially improved a startup, marketplace or technology-enabled service, and you can walk us through your decisions and the result. • Quantitative judgement. You can model demand, capacity and quality, and you revise the model when reality disagrees. • Curiosity about AI. You’re set on mastering it, always trying new tools and seeing where they can make the whole operation sharper, with your own judgement at the centre. • Hands-on systems thinking. You fix the immediate problem yourself, then fix the process that caused it. • Clear decisions and escalation. You make calls within your remit, explain the trade-offs, take direct feedback well, and bring options with a recommendation when a decision sits above you. • Relevant background. You come from operations, service delivery, strategy or a hands-on Chief of Staff role. Strong managers or senior managers ready for the step up are welcome. Why join • You own the outcome. Delivery sits with you. You set the direction, hold the team to a high bar and make the calls. As you prove what you can run, your scope grows. • A regional remit. You’ll build operations for multiple businesses as they expand across Asia Pacific, not a single team in a single market. • Work alongside the founder. You’ll be in the room for decisions and see how the business is built, launched and scaled. • You’ll be a stronger leader a year from now. Opportunities to work with experienced executive coaches and advisors, plus hands-on upskilling in the real work, will sharpen how you plan, decide and lead. You’ll also come away knowing the market and the domain in depth. • Flexible location. Work remotely from anywhere; what matters is what you deliver. How we hire We care about what you’ve built, not where you’ve worked. A well-known company or title won’t carry an application. Clear evidence of an operation you launched or improved will. How we work Client volumes and deadlines don’t follow a Monday to Friday week, so weekend work is a regular part of this role rather than an occasional exception. The role suits someone who wants broad ownership and is comfortable making difficult calls without a complete picture. If you’re looking for a predictable weekday schedule or a narrowly scoped role, it won’t be the right fit. Send your CV and a few lines about one operation you launched or improved: where it stood when you took it on, what you changed, and what was different afterwards. Numbers help. A clear story helps more. Remoat Teams